These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

 

Before you place an order, if you have any questions relating to these terms and conditions please contact our customer services team via e-mail at admin@puzzleandplay.co.uk

 

 

 

"Conditions" means these terms and conditions and the Special Conditions

"Product" means a product displayed for sale on the Website

"Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided

"Special Conditions" means the terms and conditions in the Product Description

"Users" means the users of the Website collectively

"Personal Information" means the details provided by you on registration

"We/us" means Puzzle and Play

"Website" means the website located at www.puzzleandplay.co.uk or any subsequent URL which may replace it

"United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands

"You" means a user of this Website.

 

 

 

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

 

 

You warrant that:

·         The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects

·         You will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by e-mail at admin@puzzleandplay.co.uk

·         You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

 

 

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

 

This website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

 

You may not create a link to this website from another website or document without obtaining prior written consent from Puzzle and Play.

 

 

This privacy policy sets out how Puzzle and Play uses and protects any information that you give us when you use this website.

 

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

 

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, payment information and a password.

 

We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the pages of our website that were viewed during your visit and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us. You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

 

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office.

 

We use your information only for the following purposes:

·         Processing your orders

·         For statistical or survey purposes to improve this Website and its services to you

·         To serve website content to you

·         To administer this website

·         If you consent, to notify you of products or special offers that may be of interest to you.

 

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

 

When you create a shopping account while ordering online you will be given the option to receive information from Puzzle and Play via e-mail about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line or by e-mailing us at admin@puzzleandplay.co.uk

 

Your Personal Information may be disclosed to reputable third parties who will help process your order. Puzzle and Play requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

 

We will not release your Personal Information to anyone else for mailing or marketing purposes.

 

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

 

When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

 

 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed to Puzzle and Play via e-mail at admin@puzzleandplay.co.uk

 

 

 

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

 

You may only purchase products from this site if you are over 18.

 

The technical steps required to create the contract between you and us are as follows:

·         You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.

·         We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Puzzle and Play.

·         As your product is shipped from our warehouse we will send you a despatch confirmation email.

·         Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have notified us via e-mail (admin@puzzleandplay.co.uk) that you wish to cancel.

 

Non-acceptance of an order may be a result of one of the following:

·         The product you ordered being unavailable from stock

·         Our inability to obtain authorisation for your payment

·         The identification of a pricing or product description error

·         You not meeting the eligibility to order criteria set out in the main Terms & Conditions

 

The contract will be concluded in English.

 

The details of your specific contract will not be filed by Puzzle and Play. If you require any information regarding orders you have placed with Puzzle and Play please e-mail us at admin@puzzleandplay.co.uk or view details via the Order History link in Your Account.

 

We will arrange for the products to be delivered to the delivery address indicated on your order.

 

We aim to deliver within 5-7 working days and will endeavour to meet any special delivery requirements you tell us about when you place your order.  Unless there are exceptional circumstances, we guarantee to despatch all products within 30 days of receipt of a cleared payment.

 

Puzzle and Play only deliver to the mainland UK as standard – please contact us at admin@puzzleandplay.co.uk before ordering if you would like to arrange delivery outside of this region.

 

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than seven working days after the day on which you receive the despatch confirmation e-mail.

 

If you wish to exercise your right to cancel this contract after your order has already been despatched, you must inform us in writing (e-mail admin@puzzleandplay.co.uk) and return the Products to us immediately, in the same condition in which you received them. Products returned to us within the seven working-day period referred to above will be refunded in full (including the cost of sending the Products to you). However, you will be responsible for paying the cost of returning the Products to us. If you do not return the Products to us, we may recover the Products and charge you for the costs we incur in doing do. Similarly, if you return the Products at our expense, we may pass that expense to you.

 

Products returned by you because of a defect will be refunded in full (including the cost of sending the Products to you and the cost of returning the Products to us), unless we have agreed to supply you with a replacement or substitution Product.

 

If you are entitled to a Refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your notice of cancellation.

 

 

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times and guarantees.

 

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

 

 

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

 

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited.

 

You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

 

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

 

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

 

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

 

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

 

any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions

 

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

 

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

 

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

 

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

 

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Puzzle and Play and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

 

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

 

The company address of Puzzle and Play is 29 School Knott Drive, Windermere, Cumbria. LA23 2DY. Puzzle and Play is owned and run by Mrs Karen Bateson, operating as a sole trader. You can contact us via e-mail at admin@puzzleandplay.co.uk or by telephone on 00 +44(0)15394 44353.